Refunds and Cancellation

Last updated 4 September 2026 · Soulēra is operated by Jefferson Luiz dos Santos Junior

Fourteen days, no questions asked. If the program is not for you, write to us within 14 days of buying and you get your money back. This sits alongside your statutory rights and never replaces them.

Your legal rights come first

• Brazil: article 49 of the Consumer Code gives you seven calendar days from the purchase to change your mind, with no reason required. Our policy gives you fourteen.
• EU and UK: consumers normally have fourteen days to withdraw from a distance purchase. Digital content delivered immediately is an exception where you asked for immediate delivery and acknowledged losing that right, which is what the box you tick at checkout records. Our fourteen-day policy gives that window back to you voluntarily anyway.
• Nothing here limits your right to a remedy if the program is faulty or is not as described.

How to ask

Email support@souleraspace.com from the address you bought with, quote the order reference from your receipt or your access email, and say you want a refund. You do not have to give a reason. There is no retention process and nobody will try to talk you out of it.

How long it takes

We approve within one working day. Stripe returns the money to the card you paid with, and banks usually show it within five to ten working days. Refunds always go back to the original payment method: we cannot send them anywhere else.

The one limit

Downloading the complete workbook set is effectively taking the whole product, so it closes the no-questions window. Watching lessons or attending a call does not: you are meant to try the thing before deciding.

If we cancel

If we cancel live calls and do not reschedule them, we refund that part of your purchase pro rata, even after the fourteen days. If we retire the program entirely, you get 90 days' notice first.

Duplicate and unrecognised charges

Charged twice? Write to us and the duplicate is refunded the same day. If a charge marked SOULERA looks unfamiliar, that is us: contact us before disputing it with your bank. A chargeback takes weeks and locks the money while it runs, whereas we have never refused a refund request made inside the window.

Cancelling future payments

There are none to cancel. Every tier is a single payment, we store no card on file, and nothing renews.

Questions about this page: support@souleraspace.com.